First-level multilingual customer support guiding prospects through Ingenico's terminal and payment services offering.
+3000 Conversations each month
with 97% response accuracy
Bonjour, je suis à votre disposition pour vous aider à choisir les produits et services Ingenico. Si vous êtes client et souhaitez contacter nos équipes d'assistance technique, utilisez le lien ci-dessous.
Los dispositivos más adecuados para la movilidad son aquellos que ofrecen un diseño compacto, fácil de transportar y con un amplio conjunto de conectividad inalámbrica. Estos terminales están pensados para garantizar una larga jornada de trabajo gracias a su batería de larga duración.
Ingenico offers innovative and secure payment solutions tailored for the hospitality industry, including restaurants, hotels, and event operators. Our solutions are designed to enhance customer satisfaction by providing quick and flexible payment methods.
Os dispositivos portáteis são os mais adequados para mobilidade. Eles são fáceis de transportar, possuem design ágil e oferecem um espectro completo de conectividade sem fio, incluindo WiFi e 4G, garantindo cobertura constante.
The AI agent integrates seamlessly into the client's Drupal-based web infrastructure. It manages first-level customer support and guides prospects through Ingenico's range of payment terminals and services, directly in the pages where they are already looking.
A dedicated Drupal plugin automatically synchronizes the chatbot knowledge base with website content, ensuring the multilingual chatbot responses remain aligned with the latest published product and service information whenever the website updates.
Built-in testing and quality assurance tools ensure the multilingual chatbot delivers accurate, reliable, and current responses. Reviewers qualify answers, correct them where needed, and turn any weak response into a permanent test case.
The solution includes a custom admin interface providing access to anonymized user queries, ingestion history, and detailed usage analytics — so the team can see what users are asking for, and how the assistant is performing, at any moment.
Conversations each month
Languages supported
Response accuracy
"Proffice — the editor of Ragsense — excels in delivering value-added services with strong ROI. From demand generation to content creation and roadshow support, they consistently understand customer needs and provide optimal solutions."
Ingenico — Head of Marketing and External Communication
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